Whistleblowing Channels : Phone verses In-Person

We already wrote about which kinds of whistleblowing channels a company needs to have. In this series of blogs we have a closer look at these two individual types of whistleblowing channels. 

Telephone Whistleblowing Channel

Telephone lines, whether internal or external, should consider several factors to enhance effectiveness. Inadequate call centers with untrained operators lacking multi-language capabilities might discourage reporting.

When using voice messaging systems for reporting, extra precautions are necessary. The whistleblower’s voice may unintentionally reveal their identity.

A telephone whistleblowing channel should encompass the following:

  • A dedicated toll-free number
  • Multilingual support when applicable
  • Availability beyond regular business hours
  • Human operators capable of eliciting vital information, building trust, and rapport
  • Secure operator locations for increased confidentiality
  • Ensured consent before recording conversations with whistleblowers

Whistleblowing in Person

For in person conversations, it is important they are held in a location where confidentiality is ensured. However an advantage of this way of reporting is that direct conversation with the whistleblower allows capture of more useful information and at the same time builds trust and rapport. EU Whistleblowing law applies even when the disclosure is made in person.

Trusty offers instant, secure and headache free whistleblowing channels for your SME. Contact us to learn more about how we can help you switch to our web-based platform.

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