ISO 37002 comes into play: In the modern corporate environment, where transparency and ethics are at the center of the debate, internal whistleblowing has become a crucial tool. However, until 2021, many companies lacked a clear reference for establishing these channels.
What is ISO 37002?
ISO 37002, also known as ISO 37002:2021, is the international standard that seeks to assist organizations in the implementation and optimization of their internal whistleblowing channels. This standard, entitled
Whistleblowing Management Systems, functions as a compass, guided by the principles of trust, fairness and protection.
functions as a compass, guided by the principles of trust, fairness and protection. Prior to its existence, related issues were addressed in a superficial manner in other standards, such as the
on Anti-Bribery Management Systems and the ISO 37301 on Compliance Management Systems.
Main features of ISO 37002:2021
Following the structure of other ISO standards, this standard is divided into 10 chapters ranging from scope and terms to system improvement. Its main features are:
- Provide a clear direction to implement an effective whistleblower channel that protects the whistleblower and motivates the reporting of illegal acts.
- Indicate how complaints should be handled from receipt to closure.
- Promote transparency in the administration of complaints, whether anonymous or public.
Objectives of ISO 37002
Its main objective is to provide guidance on how to establish, maintain and improve internal whistleblowing channels. It also seeks to encourage whistleblowing, support and protect whistleblowers and ensure effective whistleblower management. A
appropriate internal reporting system, such as that proposed by the standard, can improve organizational culture and governance.
system, such as the one proposed by the standard, can improve organizational culture and governance.
Why was ISO 37002 created?
The need for a tool to help companies establish effective whistleblower systems was the main driver behind the creation of this standard. Despite being an essential part of any compliance programMany channels of complaint have not been sufficiently effective. In addition, ISO 37002 introduces vital competencies for the personnel in charge of these complaints, such as building trust and displaying emotional intelligence and diplomacy.
Importance of ISO 37002
The demand for greater transparency on the part of companies is growing. ISO 37002 is therefore a valuable tool for those seeking to establish a reporting mechanism that can be trusted. These channels, in addition to complying with the
the whistleblower protection law, contribute to the prevention and early detection of irregularities.
contribute to the prevention and early detection of irregularities.
Access to ISO 37002 standard
To obtain this standard, it is possible to acquire it in PDF format through the
official ISO website
. For those who want the Spanish version, AENOR is the main reference.
The implementation of whistleblowing channels is a responsibility and a necessity in today’s business world. With ISO 37002, organizations have a clear and structured guide to carry out this process effectively and ethically.